Frequently Asked Questions
What insurance do you accept?
We are contracted most major local insurance companies. However, we will file to most insurance carriers, even though we may be out of network. It is best to call the office and ask regarding your specific insurance.
What does Out of Network mean?
Out of network means that our office does not have a contract with the insurance carrier. While we will still see you if your insurance is out of network, it could mean your copays/coinsurance/deductible can be higher with out of network benefits. If your insurance does not have out of network benefits, they may put the total balance to patient. It is best to call your insurance carrier to find out all the policy details. It is impossible for us to know the policies of the many hundreds of insurances out there.
Why did my insurance deny for out of network?
We are contracted with several insurance carriers, but there are some insurance carriers that consider us out of network. Depending on your insurance, your copays/coinsurance/deductible can be higher with out of network benefits. If your insurance does not have out of network benefits they may put the total balance to patient. It is best to call your insurance carrier to find out all the policy details.
Do you offer financial assistance?
We offer several financial assistant options. We can easily set up 0% interest payment plans, accept applications for a sliding fee schedule, and/or a one-time 40% cash discount. We also offer a Medication Assistant Program on Wednesdays where a volunteer can help find you an affordable way to get your medications. For more information click here. We see all patients, regardless of insurance or lack thereof.
I have a high balance, can I make payment arrangements?
Yes, the billing office is happy to make payment arrangements with you. Just give our office a call 575-538-2981 Option #4
What is the Patient Portal and how do I get set up?
The patient portal is an online service that allows you to request refills and appointments, send messages to your practitioner or other SHC staff, pay a bill, request medical records, see lab results, see vitals, upload your own healthcare data, send health information to others, receive educational material, and update your personal data.
WE STONGLY URGE ALL OF OUR PATIENTS TO REGISTER FOR AND USE THE PATIENT PORTAL. THIS FACILITATES COMMUNICATION IMMENSELY.
Any of our front desk personnel or phone operators can sign you up for the portal. Simply request access and provide your email address. You will receive an email invitation to join our portal. Follow the instructions to create an account.
How do I send a message to my provider through the patient portal?
While logged into the patient portal, choose the option on the top bar to “My Messages”. Click on the blue “+New” button to create a new message. Choose your primary care practitioner in the “TO” section and the topic of the message. Write your message and press send.
How do I get help with my Patient Portal?
Our IT staff is available, if you need any help signing up or maneuvering through the portal. Call our main line 575-538-2981, choose option 0, and request the IT department.
How do I request a refill on my prescription through your patient portal?
While logged into the patient portal choose the option on the top bar “My Messages”. Click on the blue “+New” button to create a new message. Choose your primary care practitioner in the “TO” section and “ask a medical question” for the type of message. In the message include the medication name and dosage, press send.
When should I go to Urgent CARE vs. a PCP?
Your primary care practitioner is here for your regular checkups and preventative care. If something happens and you need immediate care, it is natural to want to see your primary care practitioner. Sometimes this is not possible. This is when you should go to Urgent CARE. A good example of when to go to Urgent CARE is if you think you are having a mild allergic reaction to a new medication (such as breaking out in hives), or if you have a new open wound, or think you are getting sick.
When should I go to the Emergency room vs. Urgent CARE?
Urgent CARE is good for a lot of unexpected and urgent situations, but it is not appropriate for anything life threatening. If you think you are having a stroke or heart attack, you need to go to the ER. If you have a severe bone fracture that needs more than casting (a bone sticking out or misplaced), or a very deep laceration that is bleeding profusely, you need to go to the ER.
If, however, you are sick (flu, cold, and virus), or have a mild wound or fracture, then come to Urgent CARE and keep it “all in the family”; our Urgent CARE practitioners can have immediate access to your health records and direct communication with your primary care practitioner.
Who is covering for my provider while they are out?
Your practitioner will still be managing requests for prescription refills or have some other practitioner in the practice delegated to cover to insure a timely response.
How do I know who is accepting new patients?
We try to keep our practitioner directory on our website up-to-date with who is accepting new patients, but you can also call our scheduling department (575-538-2981 option 1) to ask.
How can I know more about what provider is right for me?
Feel free to browse our practitioner directory on our website, but you can also question our schedulers.
How do I get my lab results?
You can request your lab results through the patient portal or at Medical Records in our Main Clinic on 32nd Street, Silver City. Some practitioners prefer to go over your results in person at an appointment, communicate the results through the Patient Portal (which also allows the actual results to be attached to the communication—again a big advantage of the Patient Portal) or through a letter in the mail. Ask your practitioner at your visit how you can expect your results.